FAQ
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Long Island Frozen Storage operates on a 24/7 basis. Appointments are typically required for all shipments. Scheduled receipts and shipments will be given priority treatment versus unscheduled. It is always advisable to call ahead and book a time in order to avoid any waiting.
Emergency shipments and receipts can be accommodated also. Charges may be assessed for the service, but it is available. Customers will receive a number to dial for emergencies.
A dock appointment is considered “missed” if the carrier fails to check in within 10 minutes of the agreed upon time, or if the carrier is unable to be loaded within 10 minutes of the agreed upon time due to the carrier’s equipment failure or unsanitary condition of trailer. Note that in summer months, the carrier may be required by the shipper to pre-cool the trailer. The carrier is responsible to have the trailer pre-cooled by the appointment time.
Our staff will do its best to reschedule for the next available appointment time on the same day.
We do have legal liability, general liability, and workers compensation insurance, but those policies are not a substitute for carrying your own insurance on your product.
Rates are generally quoted on a per pallet basis. However, customized quotes based on net weight, gross weight and case count are available.
Handling is generally quoted as an up-front, one-time charge that includes receiving pallets of product from a dock height truck, placing pallets in storage, and returning pallets to a dock height truck for shipping. Handling can also be rated on weight or case count.
Storage – there are several storage schemes available. Monthly anniversary – the day of the month that your product first arrives at LIFS becomes its anniversary date. Initial storage is charged on that day. If product is still on hand on that same day the following month, recurring storage is charged. Also available: Daily, Weekly, Bi-Weekly anniversary – similar to monthly anniversary, however the storage period becomes a single day, a week, or every two weeks.